Arizona State University Library (ASUL) is developing web 2.0 platforms to make its services and resources known to the students and staff. The 4C’s of Web2.0 are described as connectivity, community, conversations and co-creation (Mootee, 2008).

Connectivity
There are so many ways to connect with ASUL: through their website, email and chat, Facebook and Twitter, the Library Minute and podcasts. ASUL is utilising many platforms to invite students to connect with its services and resources.

Conversations
With Facebook and Twitter accounts there are opportunities for conversation. The website also has instant messaging as part of the help desk and a feedback “We’re listening” page. There was one comment about the air conditioning not working in the private study rooms which was replied to explaining the air conditioning was being repaired and there were electric fans available at the issues desk (Arizona State University Library, 2015). One library minute ends with the question “Can we hear you now?” inviting students to communicate freely with library staff (Arizona State University, Tempe Campus, 2011).

Community
ASUL is creating community both online and face to face on campus. The website has links to all the online communities of Facebook, Twitter and Instagram as well as others. The Library Minute is clearly appealing to the student body, “We want to be YOUR library,” (Arizona State University, Tempe Campus, 2011). The Library Minute videos show many user friendly features which include board games, meeting rooms and cafes (Arizona State University, Tempe Campus, 2014).

Content creation
The website carried an Instagram competition which is content creation by the students in collaboration with the library. The library minute and other podcasts show the library is involved in content creation. There are vodcasts of guest lectures and the library has its own YouTube channel.

ASUL is a great example of library 2.0 in its use of social media and web 2.0 tools to connect with its student body.

 References

Arizona State University Library. (2015, September 18). We’re listening. Retrieved December 9, 2015, from https://lib.asu.edu/listening

Arizona State University, Tempe Campus (Producer). (2011, April 15). The social connection. The library minute. Podcast retrieved from https://www.youtube.com/watch?v=ohyqXAhLgsM

Arizona State University, Tempe Campus. (2011, November 30). The library minute: study spaces. Retrieved December 10, 2015, from https://lib.asu.edu/librarychannel/library-minute

Arizona State University, Tempe Campus (Producer). (2013, August 1). Intro to ASU libraries 101. The library minute. Podcast retrieved from https://www.youtube.com/watch?v=ZpzDwCp7yo4

Arizona State University, Tempe Campus. (2014, September 17). The library minute, fun things to do in the libraries. Retrieved from https://www.youtube.com/watch?v=EUAJv6Cck1I

Mootee, I. (2008, February 4). Web 2.0 and the 4 Cs [Blog post]. Retrieved from FutureLab website: http://www.futurelab.net/blog/2008/02/web-20-and-4-cs